North American Vehicle Services (NAVS) was created in response to an urgent need from the auto industry for a partner to deliver national coverage while providing unparalleled regional support. Such an entity had to offer the highest level of professionalism while maintaining the absolute trust of the OEM and their customers – the automotive journalist community.
NAVS has delivered on that promise since our inception in 2008.
NAVS is comprised of the leading fleet and event management partners in the United States. Operating in 14 markets from coast to coast, each office shares a singular obsession with providing exceptional customer service. This mutual passion provides the bond for the group.
NAVS’ boasts a robust client list including domestic and import brands. These relationships have been validated with the greatest compliment of all….return business. Our national and regional events have drawn high praise from clients, executives and guests.
As budgets and ROI measurements are top of mind, NAVS carefully balances vision with reality when designing strategies that will delight the audience as well as the accountants.
Any successful organization starts with a strong management team and NAVS is no exception. Our senior management has hundreds of years of combined experience in events and fleet operations, not to mention other backgrounds in the automotive field. NAVS office locations and general managers are:
Office - General Manager
Atlanta - Rene Serrato
Boston - John Lawlor
Chicago - Lisa Schmitz
Dallas - Matt Lane
Denver - Trish Hall
Detroit - James Gingell
Los Angeles - Chris Williams
Los Angeles - Dan Smith
Miami - Angelo Serrato
New York - Roger Clarke
Phoenix - Carrie Owens
Portland - Erin Kemp
San Francisco - John Williams
Seattle - Erin Kemp
Washington DC - Telmo Calcado
As an old saying goes, ‘You never get a second chance to make a first impression.” For the automotive industry this rings true every single day. NAVS has consistently presented our clients with turn-key programs in locations that would be difficult to find on any map. From planning and execution through wrap-up and reconciliation we have managed some of the most complex, informative and entertaining (did we mention complex?) media launches utilizing the most diverse and experienced team of specialists in the industry.
In the ultra-competitive business of getting your message across loud and clear, NAVS has demonstrated value time and time again by helping to create an atmosphere where our PR clients can focus on their guests while we tackle the logistics.
NAVS roots run deep. All of our offices enjoy long-standing relationships with the local auto writers and the regional media groups.
Our clients trust that when we place a vehicle with a journalist, influencer or other media outlet that the car or truck will be completely detailed, inspected and examined for any damage, defect or drivability issue and then delivered on time as promised with a full tank of gas. Additionally, NAVS staff will brief the borrower and new vehicle features, options and operation as well as provide pricing information and loan (authorization) agreements.